"We came in last week to purchase a mattress and were impressed by Adam's helpful and friendly service. He had great product knowledge, was happy to let us try out the different options to find the right bed for what we need and checked our spinal alignment on these. As a bonus, the bed's been delivered quicker than expected! "
"You may recall spending some time with us recently helping in the choosing a replacement mattress. Your assistance has been very much appreciated, the mattress is absolutely perfect - thank you. "
- Lynda and John
"The service I received from Sleepy's Crows Nest was great and very educating for myself. The Sports Performance Restore was the mattress I was fitted to by the team at Crows Nest and since I have received the mattress I have slept like a baby every night with no back pain when I wake up as I suffered before on my old mattress thanks again! "
"Hi VanessaJust wanted to write a short note to say thankyou for your wonderful service regarding the Chiro Support Queen size mattress we recently purchased from your store. Your assistance and advice on purchasing this mattress for my husband was outstanding...so much so I didn't even have to visit the store! Switching form a waterbed to traditional mattress has been no drama whatsoever. You'll be please to know after all that reluctance he loves his new mattress and is sleeping soundly! "
- Corina Behrens
"We went to several other bedding stores and Melissa’s Sleepy’s was the only one we would give our money to. With our kids in tow some of the others actually looked at us with disdain and weren’t interested in looking after us. I run a field team of 7 reps and if this wasn’t her business I would have stolen her on the spot! "
"Dear Sandra & Wayne,Thank you again for your kindness and great solution to our sleeping problem. We are really grateful. "
- Geoff & Alison
"Just wanted to comment on the excellent service my husband and I received in your Hopper crossing store in Melbourne yesterday. Your employee Barb went over and beyond help to us in helping us with choicing an matttress that would suit us and also with our teenage boy. "
"My wife and I recently purchased a mattress from the Ipswich store and we were both strongly motivated to provide some feedback from our experience. We received a level of customer service, or should I say 'care' which can only be described as extraordinary. In many ways, we were the nightmare customers; indecisive and hard to please. Yet the staff at the store, Mike and Mal, could not have remained more patientand helpful throughout out rather protracted purchase process. They are a credit not just to your organisation but to retail service standards universally. We have been taking every opportunity to share our experience with family, friends and colleagues and to recommend the store in the highest possible regard. "
- Lloyd and Melissa
"Just wanted to thank you both for your friendly service and help with selecting the right mattress for us. It was much appreciated and something you don’t see a lot of anymore. "
- Robbie & Terri
"I would like to thank you for all your help. My shopping experience at Sleepy's has been the best experience in years. I have been made to feel very welcome at every visit. Your staff have been friendly at every visit and phone call. I have no hesitation in recommending your store to anyone in the future and will use you again for any further bedding needs. "
"I've enjoyed the longest and most comfortable sleeps I have had in a very long time and the chiropractic bed has done wonders for my back. Alexis' kindness and customer service follow-through was outstanding. "
"Hello Wayne and the crew at Sleepy's,I need to thank you for your help in choosing a mattress that suits my needs. I struggle to get out of the bed in the morning as the mattress is so comfortable. Previously I would struggle to get out of bed due to the pain I was in. You have transformed my life.The advice you have me with regard to strengthening the slat base on my bed was important as it makes the mattress support me correctly. I would not have considered this if you hadn't told me.You delivered the new mattress right on the date and time nominated. Thank you for removing the old mattress, one less thing I had to think about! "
"In the last month you have sold a mattress to us, our son, and our grandson. We chose to recommend you to others in our family because of your excellent original service. Three generations with diverse comfort needs, very happy indeed! Thanks. "
- Mr & Mrs G
"Thank you Sue! The mattress is now making itself at home at my place. And I've warned my boss I may be in late tomorrow, it's so comfortable! "
"To Cary, I love my new bed, and thank you for installing it! (It's hard to leave home now). "
"You are one of the best mattress sales people we have encountered; and your friendly, helpful and knowledgeable approach helped us make up our minds. We wish you all the best with your business and hope you are able to sell us our next mattress in 10 years time! "
- Paul and Vicki
"Hi,I just wanted to say thanks for delivering our bed when the delivery guy was a no show. We appreciated it, and the pillows, and the bed has just been the best purchase ever! We will sing your praises at every opportunity, "
- Neil and Sarah
"Just a short note of thanks to Sleepy's for the excellent service on our purchase of a new Queen Sleep maker CAA mattress. It is excellent after one night my back is 100% better, best rest in years! "
- David and Jodie
"Recently, I had the pleasure of purchasing a new mattress from Sleepy’s Maroochydore store. I was served by Ray, the manager, and found him to be extremely helpful.He explained things to me plainly & simply so I could make an informed decision; unlike the other bedding stores I had visited recently. At no time did I feel pressured into buying something I didn’t want. I purchased a Sleepmaker Chiropractic mattress which I am now enjoying immensely. I also liked the 60 day comfort exchange where if I wasn’t happy with the comfort, I could have exchanged for something else.They even took away my old mattress for free.If you want good, old fashioned customer service and quality mattresses, I would recommend seeing Ray & his team at Sleepy’s Maroochydore. "
"After several years of waking on mattresses with that ‘oh so common dull ache’ in my back, I decided to go on a mission to purchase the most comfortable mattress I had ever slept on – only problem was, it belonged to my sister and was 10+ years old. Armed with a photo I had taken of the faded mattress label, I made my way to Sleepys Macgregor where I was greeted by a young lady named Kelly. Understanding my desperation for a good nights sleep Kelly consulted with her colleague Sunil, who in turn arranged for a Sleepmaker expert with over a decades experience and product knowledge, to look into the matter further. The mattress had been identified and I was offered the product at a sale price with two complimentary pillows and free delivery, even though the sale had expired the previous week. Just brilliant!Thank you Sleepy's Macgregor! "
"I just wanted to say how pleased I was with the recent service from your store. I recently purchased a new mattress and the sales lady Robyn did an exceptional job of helping us chose the perfect mattress - no easy task! I was really impressed with her expertise and professionalism especially as I am not the most easiest customer and I just wanted her to know that she did a fantastic job. The entire experience I had with Sleepys was great from the sale to the delivery and extra attention to detail and friendly service throughout. Thank you so much."
"Wayne was very helpful during face to face and telephone contacts. I would certainly go back to Sleepy's if we need to buy another bed and would recommend to friends! Thanks Sleepy's!"
"Exellent customer service. Really appreciated the assistant approaching me and offering advice. Excellent value for money and fantastic service!"
"Your 60 day comfort exchange was great and we are now in the process of enjoying the 200 King. Thanks for fitting us to the right bed!"
"The lady that we dealt with was very good and the couple of times that we went into the store we sought her out to do our business with as she seemed to know what she was talking about and knew what we wanted. Very happy with the whole experience. Dealt with one person who we found to be very knowledgable and honest - I think she was the manager of the store. I would recommend Sleepys to all my friends and people that I know that are looking at buying a new mattress."
"The Girls were AMAZING, I am recommending you to all my friends and family."
"David informed us on exactly what we needed to know and he was extremely helpful and didn't seem as though he was just after a sale. Very refreshing! Thanks for your help."
"Pete and the team at Sleepy's Maroochydore were fantastic! Pete had expert knowledge about the product and he was not pushy, nor did he try to convince us to buy a mattress. He was an amazing sales assistant!"
"We haven't as yet purchased a bed and we were actually shopping at a local mall when we noticed a Sleepy's display in the centre - this is where we met the helpful Dee Keshwani. It isn't often that you find a consultant with such good product knowledge and this is especially important when contemplating an expensive purchase. Dee scored 10/10 in every regard. I have no doubt that when time allows and we buy the replacement bed, we will be speaking with Dee at Oxley. Thank you."
"Service has been outstanding. Your sales-team was obviously very well trained, charming and friendly which was an important factor for our decision to buy with Sleepy´s!"
"Both Sandra and Patrick were fabulous in their attention to us as customers and the time they were prepared to spend informing us on the products we were looking at without ignoring other customers in store. The consultants were both quick to assess what our needs were and direct us to appropriate products."
"After we had been to Sleepy's my wife and I went to Harvey Norman. When we asked about the same product (Electric lift beds - Split King) within 30 seconds I knew, that all she knew, was the make, the price and that it went up and down........we left. The following week I rang Sleepy's and paid over the phone."
"Best customer service ever from the team in Richmond. Not only helpful with awesome mattress selection, all made in Melbourne btw. but after trying to work out a suitable delivery time for me, I get to sleep on my brand new mattress tonight which I only purchased at 3.30pm today. Thanks guys, much appreciated."
"Ray spent quite some time with us investigating our needs and explaining and demonstrating the various solutions to our problems. The end results include for me a change from numerous waking-ups during a night to being aware of only one (if any at all) rollover. No doubt this is a result of a number of design features but, probably in no small way, can be attributed to the pocket spring system eliminating partner movement as a disturbance factor. Also gone is the disturbance of a shoulder pain which Ray correctly suggested would be assisted by the top softer cushioning layer of the mattress. Further to that thought I have just realised that I no longer awake in the mornings with tingling in fingers and limbs which Ray also suggested would be a likely benefit from the cushioning layer. Thanks Ray!"
"Excellent service! I dealt direct with store owner, all great and delivered the next day."
"I just wanted to say a special thank you to you for your help, advice and kindness when I was in the process of ordering a mattress. Because we don't buy these sort of things often it's always a process where we can feel very uncertain about what to buy. You really provided such wonderful customer service and I am sure that the mattress will turn out to be an excellent improvement."
"Hi Melissa,Just wanted to tell you that l love the mattress, service, humor the great attitude and the excellent customer service from your team, also thanks for your fast and friendly service. I did not find that elsewhere that is why I came back to you. I find it such a pleasure to conduct business with you.My warmest compliments to your entire staff.Thank you"
"I'd spent a lot of time & conducted a lot of research trying to find a bed/mattress that might help my situation & had heard of the Chiro Gel but to be honest, after so long, I had almost given up & had not looked very hard at it until I visited the Rockhampton Show in June & found your exhibit.The first time I lay on it I noted the difference in comfort & support that all the others always claimed to provide but in fact, in my opinion, did not. After spending almost all day walking around the Show my back & neck were at the point where I needed to just go home & take the maximum dose of drugs I usually required, so I thought this would be the ultimate test & returned to your Exhibit again to try that mattress......I didn't want to get up again. The support & comfort was immediately obvious.I am now sleeping right through the night & waking almost pain free & rested. I nearly forgotten what that was like.I also want to thank you & your Staff for the GREAT service provided. You all made the purchase & delivery experience so easy & fuss free and your level of product knowledge was impressive.Please accept my sincere thanks & expect to see me & many of my friends in the future."
"I just wanted to extend my gratitude towards one of your employees- Thi. Her customer service was wonderful. Although we were there more than 1 hour after closing on a Friday night it did not seem to bother her as she tried to find the perfect mattress and pillows for us. Thank you Thi for the superb customer service."
- Vanesa & Chris
"Highly recommend Oxenford/Homeworld Helensvale SLEEPY'S!! After reading CHOICE.com.au reviews-and-tests I went to SLEEPY'S especially for their customer service buying a mattress, and was not disappointed. Melissa gave me exceptional service and gave kind, friendly and professional advice describing each mattress and checking me on each bed she recommended/I asked about different brands throughout the store. Very happy with my bed! Thank you Melissa! In appreciation and thanks. Joan"
"My beau and I bought a mattress off Dawn on Saturday. The service we received was phenomenal. She was friendly, well-informed on the products and happy to accommodate us. We had narrowed the search for a new mattress down to one at Forty Winks and the one at Sleepy's. It was Dawn's superior customer service that made our decision so easy. That, and she let us watch the end of the Eagles game! You've got a great ambassador for your brand."
"I needed to use the Comfort Exchange Guarantee, and it was handled well - I got the right level of support. Thanks Fortitude Valley."
"Sleepy's Maroochydore offers the kind of good, old-fashioned service you just don't expect to find these days. Nothing is too much trouble for them and their knowledge of the product they supply is exceptional. They have the history of selling these products for yearsto back up their belief in the quality of their mattresses. Buying a new mattress thesedays is a large purchase and requires some research, so it's reassuring to find a companywith staff that know so much about them, and who even actually care! I purchased an expensive, but discounted, Crown mattress from Sleepys and it reallyis quite remarkable. I have slept better since receiving the mattress than I have inyears. It's just so very comfortable, but not excessively heavy either, which is vital for those of us needing to turn them without any help. Normally, I would have gone to one of the really big suppliers to buy a new mattress,but am so glad that I chose Sleepy's. There is simply no comparison in customerservice, knowledge of the product, and just simply their interest in you as a customer,as well as attention to detail. I won't hesitate in returning to Sleepy's again for my nextbedding purchase, or to tell my friends and family."
"We recently bought a mattress from Sleepy's at Kotara, NSW because they guarantee satisfaction or an exchange. We tried three different mattresses before we decided on one. We had been clearly informed of the conditions for the exchange when we bought the first mattress, which was to use a mattress protector.We found the service to be extremely good.The Manager, Alexis, knew her products and could not have been more patient or friendly. We would recommend that store to anybody having trouble deciding on a mattress. "
- Geoffrey and Phillippa Williams
"I just wanted to say thank you! Wayne at Sleepy's Launceston is a great guy and was so helpful when my husband and I went in looking for a new bed. The service was fantastic and delivery was easy - and we have a new oh-so-comfy bed as well! Thanks Wayne, we'll be back when it's time to get my daughter a new bed."
"I would like to say a big thank you to Wayne from Sleepy's Launceston for the wonderful donation of a single bed mattress for my sons to sleep on in this hard time in my life."
"We bought a bed from Sleepy's Launceston. Wayne and Jeanette spent a lot of time discussing the options and as a result our bed is perfect. We used to love the beds at resorts and hotels - now we can't wait to get back in our own bed! Thanks!"
"Just a quick note to say thanks for helping us choose a good bed and then fitting us in amongst your family's important health concerns and delivering the bed the same day! Wow, that is great service.And the bed is great! I know you said we'd need a week to settle into the new bed but the first night we both had the best sleep in months. And it was critical that we got our rest as we ramped up towards opening our new medical centre at Brightwater.Thanks again and Kath and I wish you and Robyn all the best."
- Randy Lagerway
"I just wanted to thank you for the fantastic service and for swapping over my mattress. I really do appreciate it and I love my new mattress, I have been sleeping so well since the day I got it and feel great. I will definitely be recommending Sleepy's (Kotara) to anyone who would be purchasing a mattress/bedding."
- Jessica El Diri
"I just wanted to thank you for the fantastic service and for swapping over my mattress. I really do appreciate it and I love my new mattress, I have been sleeping so well since the day I got it and feel great. I will definitely be recommending Sleepy's (Kotara) to anyone who would be purchasing a mattress/bedding."
"I would like to place on record our appreciation for the wonderful customer service received from you, when purchasing our new mattress. I have read many positive comments posted on the Sleepy's Website by other satisfied customers, and these seem to confirm our own happy experience. When matters outside of our control went astray, it was reassuring to find that you were able to step in and 'pull a few strings' to have our purchase delivered on a weekend. Thank you so much for your kind efforts. We now look forward to the anticipated comfort of our purchase. "
- John and Fay
"Hi Lauren, just wanted to thank you for your help in getting my mattress delivered to my home. It worked out great and I have now been sleeping on it for nearly a week. I find the mattress comfortable ( it's not taking away all the pains and aches, but probably no mattress will!) and hope to have it for a long time.I also wanted to say that I found the whole process of ordering and sorting things out via e-mail with you easy and pleasant. I certainly would recommend you if the topic should come up."
"The experience was good with ordering and communication, however there were no notes anywhere to say it was a 1 sided mattress and not a normal mattress. It wasn't really what I wanted."
"Very happy with the service and the product that was recommended has been perfect."
- Anouschka Bridgman
"James has been excellent and is extremely knowledgable about mattress stock. We got exactly the right bed and base for us, not to meet a sales quota or because we were pushed into a sale. We were supported in selecting accessories such as pillows and protectors for the bed, and we were happy to support such a lovely company by spending just a little bit extra."
- Gemma Fiddian
"I have being a bit hesitant in purchasing my new bed but the staff at Sleepys Homebush made my decision very easy. They were very knowledgeable in their mattresses and made sure my husband and I had chosen the mattress that maintained our natural spinal alignment. We are both now sleeping very well and couldn’t have being any happier with our choice of mattress. Very highly recommended. "
"Thank you for taking care of our patient. It's good to know that if we send one of our valued patients to you & your wonderful staff that they will be treated well, so thanks for that!"
- Angela Slead
"Geordie and I just wanted to drop you a line and let you know we had the best sleep in years the last couple of nights!We are thrilled with the comfort, support and incredible sprawling room of our firm mattress super king ensemble.Your down to earth ease of relating to us as people (and even cheeky humour) and attention to our specific physical sleeping needs as well as exceptional service in regards to the quality, price, speed of manufacture and delivery of our new bed have left us very satisfied customers.Your no pressure approach meant we felt so comfortable to drop into your showroom several times to try different beds and gain your advice on our needs, as well as lay for extended periods in peace on the bed types we were most considering. This was in stark contrast to other bedding retailers and franchisees. We will be recommending Sleepy's Kawana to everybody!"
- Geordie & Margaux
"We recently purchased a mattress + base from your MacGregor branch in Brisbane, Qld. We are very pleased with the product, and especially the service provided by the staff. In particular, the store manager, Sunil. It was the first place we went to look for a bed, and due to the great service, we didn't need to go elsewhere."
"The staff at Sleepy's in Fortitude Valley are pleasant, informative, and helpful and in my experience provide exceptional customer service. The staff were dedicated to sourcing the products I was wanting and ensured that I received them on time. In addition, one product that I needed to send to my son in NSW was posted without delay. I couldn't be more satisfied as a customer."
- Judith Wassell
"Thanks Kurt and Tony again for your professional advice, assistance and service (including after sales) with our recent new bed/mattress purchase.As with most new purchases it's daunting trying to make a decision but your help and Sleepy's 60 night guarantee made me feel more confident to make a choice.We're definitely waking feeling more rested with our new bed/mattress.We love the drawers in our base - great to have more storage!Thanks again"
- Annette Pearce
"We were very impressed with your sales manner and attention to detail. You made us feel very at ease and under no pressure to make a decision. On service alone you clearly outshone the other stores we went to. "
- Ben Kildea
"Hi Dawn, thanks for being an excellent salesperson. I went to a few different bed shops after I saw you, and hands down, you were the best!! It was a pleasure chatting with you and I will definitely remember you when I go to purchase my next mattress."
"We would like to say how happy we both are with the service we received from your store, from the floor staff to the delivery man, who was very courteous in assembling the mattress and taking old mattress and packaging away."
- Patrick and Sue O'Donohoe
"I just wanted to pass some feedback about your Customer Service Officer - Lauren.My wife and I went into Sleepy's with pretty firm ideas about what we were looking for. Lauren was fantastic. She listened to our request and was really helpful with her comments and suggestions. At no time did she try to force products onto us.We went to a number of other stores in the building and were dismayed that they tried to sell a particular brand without trying to understand our requirements. We spentaround four hours in total in the stores and, I think, we really tested Lauren's patience. At no time did she get cranky or show disapproval.We ended up buying a package that, we think, suits us through Sleepy''s and I will have no hestitation in recommending Sleepy's to people that I know.What a great experience.... An employee to be proud of!!!!"
- Peter Blomgfield and Shu Hui Wang
"Dear Cary, I wish to thank you for the excellent service received after the purchase of our new bedding. You went just that bit extra which was very much appreciated. I'm delighted with my purchase and will return to Sleepy's the next time a bed is needed. "
- Judith Bomball
"Having recently purchased bedding from your store, I would like to commend you and your sales assistant Ian for the professional level of service experienced. Ian delived the item and has been at all times helpful, polite and most pleasant to deal with. Although the delivery date was delayed due to factory issues, when Ian made the delivery he was most efficient and the procedure was performed smoothly. Ian is a person who is both enthusiastic and polite and is an important asset to your business. "
- Ann Knapp
"I didn't look at a lot of beds, but was impressed by your initial information, re: try-buy, that you also deliver personally and that Sleepy's exclusively stocks the Chiropractic range. Just that initial info was enough for us to return with a choice of bed in mind. The purchase was handled via your wife, who helped my husband find the right comfort level on the beds. She helped me with a pillow and bed protector and was able to offer further discounts. We had to change the delivery date due to a building delay, which was no problem at your end. Ben made the delivery, he rang and confirmed the time. He arrived exactly at the time stated which was great. He was very helpful and careful with the bed and newly painted walls.We have been really happy with the bed we have chosen and thought the service set you apart from other companies - very refreshing. "
- Wendy Avery
"We just wanted to let you know that we are happy with our new bed and the service we have received from you. Delivery was as arranged and it was nice to have the castors sorted with no fuss."
- Juliana Usmar
"My husband and I are very happy with the Sports Restore. After a recent spinal fusion, a supportive mattress was necessary. Previous to the Sports Restore we had spent a significant amount of money on a 'chiropractic endorsed' mattress sold by a company that advertise their mattresses as being GST free - this mattress was the worst mattress we have ever owned. We chose Sleepy's solely because of their 60 night comfort exchange guarantee. After the costly mistake of our previous mattress purchase, we wanted to ensure that we would end up with a mattress that was suitable for our particular needs. Since the purchase of the Sports Resture mattress, our Physiotherapist has noticed less tightness in our spines and we can only attribute this to the comfort and support of our plush new mattress. I would definitely recommend Sleepy's Richmond to assist you in finding the most appropriate mattress for your particular needs. "
"I would just like to thank Robyn and Geoff for all of your help in choosing our fantastic bed and mattress. A truly superb service that you normally see so little of anymore. You never tried to 'sell' us anything, just listened and advised. Many, many thanks."
- Steve & Linda
"I've found all the staff at Sleepy's - Sandra, Wayne, Patrick and Sue - very helpful. From buying a new bed to buying pillows, we've had a fantastic experience. I'd thoroughly recommend them to anyone who wants that extra level of customer service."
"Thank you for the excellent service & the first class delivery. I was really impressed by how much time Danielle spent explaining the different spring systems and how what I selected suited me. I’m enjoying a great night’s sleep. "
- Mrs Truscott
"Just wanted to pass on thanks for the excellent service we received from Dawn at your Osborne Park store. Her knowledge and attention to detail were second to none and the after sale service was spot on. "
- Richard Todhunter
"We recently went to the Oxley store and purchased a KS mattress. We are more than satisfied with this high quality product, however I wish to express our gratitude to the outstanding customer service provided by the sales assistant,THI. Her customer service to us was beyond outstanding and was well above our expected standards. Not only did Thi provided us with the best customer service, she provided us with a great package that suited us. Thi is great value to your business and should be recognised for the pride she takes in her work and outstanding service and satisfaction she clearly strives to give her customers."
- Karen Platz
"On Sunday we purchased a long single ensemble with pop-up single bed. From the lovely sales person to the professional delivery driver, the whole experience we had through Sleepy's was outstanding. The staff made it simple, convenient and cost effective for us. We will definitely be recommending Sleepys."
"When I walked into your store I was greeted by one of your salesman, Mal. He asked what he could help me with and I started to explain my back problems. He then fitted me to the Harbour Plush mattress which has given me the best sleep I have had in a long time. Thank you Mal for all your help. "
- P. Lotty
"I was absolutely stoked to win a Sleepy’s chiropractic bed when I attended a Chiropractors Association of Australia event. When I went to choose my mattress in store, the Sleepy’s staff were extremely friendly and helpful. Overall, from talking to Mason at the event about how to claim my prize, right through to the delivery of my bed, it was a smooth and pleasant experience!"
"The staff at the Homebush took their time and guided us in selecting the right mattress that suited us. I wouldn’t hesitate in recommending Sleepy's to anyone who is in need of a good mattress."
- Steve and Lisa
"I would like to thank Jose from Sleepy’s - Fortitude Valley for his outstanding customer service. After visiting alternative retailers, we came to the realisation that most sales staff are overly aggressive and lack the care factor and knowledge Jose has. Jose listened to mine and Craig’s neck, back and shoulder concerns before making a recommendation on which mattress would best suit our needs. As he checked our spine alignment, he also assisted us in choosing the correct pillow for our sleeping position and height. Since our new mattress we wake up feeling invigorated and ready for the day without any neck and back pain! Jose is a true professional with a caring approach, such a rare combination these days. Sleepy’s is very lucky to have such a dedicated manager."
- Maria Pinker
"Thank you Noemi from Sleep's Prospect for your excellent customer service. Very professional and went out of her way to help us find the right bed for the right price. I will be recommending you to all my friends."
- Joanne Gardiner
"I would just like to say how wonderful the weekend team are at the Oxley store. When I walked in I was greeted by a lovely young lady named Krista, who was more than helpful showing me a range of beds and checking the way I sleep. I went home and after discussing it with my husband we called the store to arrange the purchase, they were so great. Thanks again to Krista, Thi and John."
- Clare Wightwick
"Thank you Noemi for your expert assistance advertising and arranging a new mattress for my wife and I.We're really looking forward to sleeping well on a new Sleepmaker Sport Performance Restore Mattress.Thank you again Noemi and I am sure that our patients will be well guided by you and your staff."
- Dr Anthony O'Reilly
"I purchased a Chiro Align 300 at Sleepy’s Mile End and I am astounded with the service I received. Not only is the mattress perfect for me, it looks fantastic in my room! I will be recommending Sleepy’s Mile End to all my friends and family"
"Just want to say thank you for the wonderful service I have received from all the staff at Sleepy's Kotara. From my first visit with Sue & my last by Alexis to the lovely Delivery man, everyone has been so helpful. I am very happy with my new bed & pillow. It may have been an omen but just the right time for my purchase as the next day I received the letter that my knee replacement has been scheduled! Many thanks & take care Denise Foster."
- Denise Foster
"Thank you for the excellent way you dealt with determining our needs and assisting with the selection of an appropriate bed.We really appreciated the fact that unlike so many other retailers you did not demean your opposition - well done!The base of our old Hip and Back bed is provided with springs not slatted so it would not have been correct, thank you for steering us to a new base.After going to bed last night we realised how much our current bed had deteriorated and look forward to the new arrival with great anticipation."
- Thremy and John Richard
"Sleepy's Kotara NSW have gone above and beyond to help with my comfort by allowing me to use their 60 Night Comfort Exchnage for my new mattresses.I cannot speak highly enough of them. Sian was fantastic and so helpful, this was service at it's best."
- Marilyn Shoesmith
"We purchased a bed from Sleepy's Fyshwick and received A+ service. The delivery was on time and he moved and wrapped up my other mattress, nothing was a problem. Unfortunately the mattress did not work out for my partner. We went back and swapped the mattress, again the service was great and they were very understanding. I would highly recommend them! "
- Janine Buist
"I purchased the Harbour Contour King from Sleepy's Mile End and I was very happy with the customer service I received. My new bed is so lovely and comfortable. Thanks again for all your help. "
- Jenny Chew
"It was a pleasure to deal with the Sleepy’s Homebush team. As I made the purchase online I wanted to go in store to make sure I chose the right one. Upon arrival I noticed the Contempo Luxury was on sale, Sam was more than happy to organise a refund of the difference in price and was professional and courteous at all times. The mattress is so comfortable, I haven't slept this well in years. Cheers."
- James Bulmer
"I just want to say a huge thank you to Melissa from Sleepy's Helensvale. We bought a new bed which arrived yesterday as per her advice, and it was in perfect order.The delivery men were careful, courteous and considerate, taking extra time to ensure the old bed was relocated to another room in the house.I’d like to thank you again Melissa for the prompt and very perfect service that your business has provided."
- Graeme Higgs
"I would like to commend the staff at Sleepy’s Richmond on their thorough and informative service in finding the right mattress for us. We previously had spent a large amount of money on a mattress with another company but were not sleeping properly due to the mattress being too hard and also extremely hot. At Sleepy’s Richmond we were shown to a number of beds but decided on the Sports Performance Restore and were told that this was the best mattress for us after explaining previous issues we had. This was further backed up by the use of the iPad to highlight our alignment on the mattress.Thank you Sleepy’s Richmond for your service, we are sleeping much better since we received our new mattress!"
"Our shopping experience with Sleepy's and particularly you was excellent. I am a savvy shopper and prefer to shop locally in Rockhampton if I can purchase suitable goods. As you know, David and I made several trips to your business over a period of two weeks to “test” the beds we were interested in. In all our interactions with you, we found you to be product knowledgeable, not “pushy” in a sales way and that you allowed us both the freedom to compare, discuss and enquire about our possible purchase. A big thank you for your excellent customer service!As far as the bed goes, we are both extremely pleased with our purchase. This Florence Broadhurst branded bed is extremely comfortable for both of us and we look forward to at least ten blissful years sleeping in it."
"I am very happy with the service I received at Sleepy's Osborne Park. I was so impressed and highly recommend Dawn.Even thought the prices were slightly higher than other competitiors, the customer service and knowledge exceeded expectations. This was a big investment for me and I am very happy."
"Jeanette, just to let you and Wayne know our mattress is fantastic. We are both sleeping like babies. We will be spreading the word about your great service too. Thank you so much."
- Anne Hodson
"Dear Kelly and Chi,Thank you very much for the helpful service and patience while we were choosing our mattress. After our first attempt wasn't quite the right fit we were so relieved that we could change our mind and find a mattress better suited. You both made it so easy. Needless to say we are very happy with our purchase and would recommend your service to family and friends."
- The Allens
"I am a very happy customer! Recently I purchased a Hamptons Contour mattress with the help of Curtis and am very happy with both the mattress and the level of customer service.Sleepy's quickly had my attention so I sent them an email about my sleep needs and budget and received a prompt reply form Curtis telling me all I needed to know. Within about a week I was sleeping on my new heavenly mattress!The whole experience was a very positive one and I feel that Sleepy's Ipswich, especially Curtis, helped to make the daunting task of mattress shopping easy and productive.I am already recommending Sleepy's Ipswich to any friends and family who need a new mattress!"
- Emma Cracknell
"Thank you Kristy and Michelle for your helpful assistance and pleasant service shown to me during my purchase of a mattress at Sleepy's Macgregor. I am sorry I needed to change the original mattress delivered to my home, for a much firmer one. I really appreciate your patience and understanding, am thrilled with this replacement. "
- Judith Spurr
"Donna's service was fantastic when helping me find a new mattress. I was explaining to her that I have scoliosis which she understood and supported my decisiion. Being financially limited Donna did the best to aid me in this. All the staff at Sleepy's Toowoomba were friendly and undertsnading. Thanks again for all your help! "
- Kristy Miller
"Thank you again Julie and Amanda for your service yesterday, we are looking forward to our new bed. We were very impressed with all your help. "
- Trevor Whitlock
"Thanks Sleepy's Gepps Cross for your professional advice, assistance and service (including after sales) with our recent new bed/mattress purchase.As with most new purchases it's daunting trying to make a decision but your help and Sleepy's 60 night guarantee made me feel more confident to make a choice.We're definitely waking feeling more rested with our new bed/mattress.We love the drawers in our base - great to have more storage!Thanks again"
"After buying our new queen size ensemble from Sleepy”s Kotara, we would like to express how happy we are with the customer care and help shown especially from Alexis. We found the original Mattress not suitable so went back to Sleepy’s and found them going over and beyond to make sure our new mattress was perfect for us after an upgrade. Why would you buy a bed anywhere else, they made it a pleasure to deal with them."
- Roger and Marilyn Shoesmith
"Just letting you know that the mattress I bought from you some 5 weeks ago is FANTASTIC!! Thought it was a bit hard at first but I am now used to it and I love it! Thanks to both of you for your great customer service. I have recommended you to others."
"Special thanks to the staff at Sleepy's Toowoomba. Their professional customer service in helping us to select a mattress for our special needs. We recommend Sleepy's to all our friends, knowing they won't be dissapointed. "
- C&G Horne
"I would like to thank Sleepy's Fortitude Valley for the great service I received by Madison. She had a sound knowledge of all the products on the floor which gave me confidence in buying. Madison also advised that the bed I had chosen was not on sale but she could do me a great deal.Madison called the following week to advise that the bed I was interested in had come on sale. I came back into your store and was once again greeted by a friendly, polite, bubbly and well presented Madison. She remembered me and we proceeded to finalise the purchase of the bed. "
- Monique Smallridge
"Just a very quick thank you to Angie for all of her help yesterday at Sleepy's Maroochydore. With no notice and only a late afternoon phone call, she assessed my needs, found a mattress that perfectly suits me and was within our budget, and then went above and beyond to organise delivery by that afternoon!Couldn't be happier with the level of service and enjoyed a good night's sleep for the first time in weeks!"
- Adam Hoole
"Great sleeps start with the team at Sleepy's Toowoomba and their great products. Their enthusiam to deliver their product and attention to detail is great. The quality is what amazed us! Thanks to Vanessa and her team who helped find us a mattress that has allowed us to have a great night's sleep."
- Rob, Carmel and Tess
"I purchased a mattress on Saturday morning at Grand Central when Sleepy's Toowoomba were holding their plaza sale. I wanted to note my appreciation of the service I received from Vanessa and Donna. They were both extremely helpful and very approachable. They are great ambassadors for your company."
- Anna Ufer
"Thank you Vanessa for not only selling me my new bed but for taking the time to follow up call me after you made the sale. Your professional salesmanship was appreciated. I am breaking in the mattress nicely as my back is a lot more supported. "
- June Manteit
"At Sleepy's Fortitude VAlley the focus was not buy buy buy, but with the help of your attentive sales person, Stephanie, it was a discovery to find a suitable bed that was right for me. An efficient method of trying what I liked and what I didn't narrowed it to a few beds followed by the spine alignment pictures. These pictures produced interesting results and narrowed the beds down even further with the end result being that I have now a bed that I wake up in every morning feeling relaxed having had a good night's sleep.My score for my experience with Stephanie at your Sleepy's store is 11 out of 10 and know that I have ended up with the best bed."
- Stephen Nicholls
"We really appreciate the great service and price we received at Sleepy's Carindale from Chi! Thanks for the great experience. "
- Pete and Jen
"Just a quick note to thank you all for helping us find our perfect bed. "
- Danny & Anne White
"What a relief to finally find a mattress that supports me and provides me with a good night's sleep.The store manager advised me that Sleepy's Chiro Align 300 would probably suit me and he was right. I suffered from broken sleep and felt too hot in bed and I had reached the point where I dreaded going to bed. After laying on the mattress for half an hour I knew it was the one for me.Congratulations Sleepy's on an excellent product and your kind, patient service!"
- Jennifer Williamson
"Just a little note and token of gratitude to thank you for the lovely gesture of our lovely sheets! My husband and I are new to Rockhampton and we must say that this has made the move here extra special! We will definitely be shopping with your company in the near future!"
- Lindsay & Jodee Perkins
"I just wanted to let you know how much I appreciated the amazing service I received from Stephanie in your Fortitude Valley store over the past few days. I had some damage in the recent storms, including having my mattress ruined and Stephanie's wonderful product knowledge, fair dealing on price and lovely manner were all enormously helpful at such a stressful time."
- Kate Cowmeadow
"Dear Vanessa,My thanks to you and your staff for such a personable and helpful mattress purchasing experience.My requirements were rather humble but required several visits as the spare room for which I needed a mattress is small and awkward. I suspect that at most stores my measuring to the centimetre would have been regarded as somewhat absurd. However, each time I was at your Sleepy’s, I was treated wonderfully. Moreover, everyone I encountered is not only knowledgeable of their product but also smiles and is just plain nice!A happy holiday season to you and all at Sleepy’s!"
- Faye Chambers
"Thank you so much for sending down our new bed, it is so comfy. I dont want to get out of bed in the morning and I make sure I'm in bed early of a night to enjoy the comfort. I have found that we dont need an electric blanket as it is so warm.I will be recommending this particular bed to everyone!"
- Kimbra Webb
"My Husband and I recently bought a mattress and base in your Richmond store, and were served by staff member Chloe. We would like to commend Chloe on her knowledge and outstanding customer service. Her helpful attitude is something we greatly appreciated, and unfortunatly see all too rarely. "
- Heather Stone
"We were assisted by Claireen, who I have to say is an absolute credit to your store.She was polite, friendly, well spoken and an amazing sales person. Her professional approach right from the moment we walked in is what lead us to buying a mattress there and then.We've been to a few stores over the last week and I dare say the Managers of the other stores could do with a sales person like Claireen. In the other stores we were either left to wander aimlessly or were ambushed with lots of information. In each case we just wanted to leave the store as quickly as possible. Claireen however clearly knows her stuff and uses a great method that guided us from mattress to mattress until we found the right fit, all without being pushy - then with perfect timing she went in for the sale."
- Leisa Caslick
"I would just like to comment on the excellent and friendly service we received from your staff. I found Vanessa service to be extremely good. She knew her products well and was so helpful and friendly. Sue and Donna where also very helpful. You have a great sales team in Toowoomba. Thanks to the whole team, but a big thanks to Vanessa she was a stand out in her customer service. Thanks Karen"
- Karen Abraham
"We would like to send a big thank you to Danielle for her time and patience and all the extra effort she put in to help us with our recent purchase. We have 2 mechanised bed bases with two separate mattresses. The bracket to keep the two bases together was missing and Danielle got it sent express delivery and we had it in 2 days! Nothing was too much trouble. She organised delivery (we are in NSW) and kept calling to make sure all went well. We cannot speak too highly of the great during and after sales service. We would recommend anyone looking for a new mattress to go to Sleepy's Kawana."
- Ron & Jan
"I would like to thank Caitlin and Bruce at Mile End for their outstanding service.After purchasing a Harbour Support mattress (firm), I found that it was too firm for me.Thanks to the Sleepy's policy of exchange I was able to exchange the mattress for a softer version of the same design. I am delighted with the result, and enjoying a full night's sleep.I just love my new mattress"
- Marie Schmitzer
"Fast friendly service"
- Vanessa Sherry
"The bed is fantastic! I was very pleased with your service and appreciate the fact the bed could be delivered when it was.Thank you again."
"Dear Vanessa,Thanks for your service and assistance. I know you needed a good dose of patience with us!!!We are liking our beds much better. James tells me his is more comfortable that mine, so this is good news indeed!!Many Thanks!"
"I just wanted to say a huge thank you to Oakley, one of your service representatives.My partner and I bought a bed from Sleepy's a few months ago and her help was invaluable. She was approachable, funny and catered to our every need (which isn't easy when one of us is set on a firm mattress and the other wants a soft pillow-y mattress). She shared anecdotes with us but never stopped trying to find us the perfect bed. In the Fortitude Valley complex, there are a whole range of mattress stores, but we think that Oakley got us the best deal, and we're certain that she gave us the best service.Thank you again to Oakley and your team."
- Natassja Bertram
"I have had my new king single bed /mattress from Sleepy's for a week now, which means I have been sleeping restfully and well for all that time. For many many weeks I have wished for just that and am now so pleased with my decision to purchase.Thank you to all involved. Especially I appreciate Mike, the very approachable sales person on hand at the Malvern Central Sleepy's display, and Chloe who extended very competent sales support on the day then followed that with remarkably efficient and helpful after sales support/service. I really recommend other people contemplating bed buying to consult with these young helpful people at Sleepy's."
- Phyll Williams
"This is just to say how pleased I am with this mattress. I waited to complete the 60 Night Test to formally give a review. I was at first skeptical to buy a mattress from shop I havent heard of and above all a display/promotion in a Shopping Centre ! But I'm glad I did as I have had the best sleeps since. I have to use the alarm to wake me now as I just love to sleep on this bed. I have a complicated spinal problem and I need a good firm mattress ... The Chiropractic fills all categories. Hope this mattress lasts as long as my Hip and Back Bed which I had for 25 years.Thank you Mason for recommending this mattress and for the great service."
"Hi I just wanted to say, that we recently purchased a mattress and pillows at your store and were seen by Mason Te Huia. I just wanted to say thank you to Mason for his great service, and time. Our mattress is wonderful, and I experienced the best night's sleep I had had in month's. I would certainly be recommending Mason to anyone. He is an asset to your team. "
"I would like to take this opportunity to congratulate firstly Carolina and Mason for the excellent service they gave us at the shopping centre and then in store we were very impressed.We look forward to our new mattress and a good night sleep."
- Kevin & Maureen Bullivant
"Is it bad that I'm missing my new mattress and pillow while at work? It's actually amazing! No overheating up and actually feeling like I've slept. Thank you David for taking time, care and listening to my specific needs. Your attention to detail is amazing. Anyone who isn't sleeping the best defiantly needs to be matched to a bed by you."
"It is such a comforting feeling, to have a very warm & friendly, kind, & ever so thoughtful staff member, such as Angela, go out of her way to help me find a suitable mattress. Even though, in the end, I was unable to afford the really comfy sports mattress I liked, with memory foam & gel pads; I'm sooo grateful for Angela's personable manner, & the fact that she was easy to talk to, considering my difficult circumstances.THANKS FOR BEING THE NICE PERSON THAT YOU ARE ANGELA!"